Frequently asked questions
How long does shipping take?
Orders are normally processed within 1–2 business days. Delivery times vary depending on your destination and selected shipping method. Estimated delivery times are shown in our Shipping Policy.
Do you offer free shipping?
Yes. Free shipping is available on eligible orders. Available shipping options and any applicable charges are displayed at checkout.
Can I change my shipping address after placing an order?
Please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we may no longer be able to change the delivery address.
Can I cancel my order?
Orders may be cancelled before they are processed or dispatched. Once an order has shipped, it can no longer be cancelled. Please refer to our Refund and Return Policy for information about returns.
How do I request a return?
Contact us at contact@luna-kicks.com with your order number. Once your return request is reviewed and approved, we will provide you with the necessary return instructions.
What if I receive a damaged or incorrect item?
Contact us as soon as possible at contact@luna-kicks.com and provide your order number, photographs of the packaging and photographs of the item. We will review the issue and provide an appropriate solution.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active.
How can I contact Luna Kicks?
You can contact us at contact@luna-kicks.com or +34 608 19 82 52.Luna KicksPASEO IQBAL MASIH, 7GRAN CANARIA, Vecindario, GC 35110Spain