Shipping policy
Shipping Policy
Shipping Policy
This Shipping Policy applies to all orders placed through Luna Kicks. By placing an order with us, you agree to the terms outlined below.
Shipping Rates
We are pleased to offer free shipping on eligible orders.
Available shipping methods and any applicable costs will be displayed at checkout before you complete your purchase.
Where We Deliver
We currently ship to the following regions:
Germany
European Union
United Kingdom
United States
Canada
Australia
New Zealand
Middle East
Asia
South America
If your country is not available at checkout, please contact us to confirm whether delivery is available.
Delivery Times
Processing Time
Orders are normally processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Friday, excluding public holidays.
Germany and European Union
Premium Shipping: 4–12 business days
Free Shipping: 7–21 business days
United Kingdom, United States, Canada, Australia and New Zealand
Premium Shipping: 4–12 business days
Free Shipping: 7–21 business days
Middle East
Premium Shipping: 3–10 business days
Free Shipping: 5–12 business days
Asia
Premium Shipping: 11–23 business days
Free Shipping: 12–30 business days
South America
Premium Shipping: 11–23 business days
Free Shipping: 12–30 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of customs procedures, weather conditions, carrier disruptions, public holidays or other circumstances outside our reasonable control.
Changing Your Delivery Address
To request a change to your delivery address, contact us within 24 hours of placing your order.
Once an order has been processed or shipped, we may no longer be able to change the delivery address.
Contact us at:
Email: contact@luna-kicks.com
Phone: +34 608 19 82 52
Customers are responsible for ensuring that the delivery information submitted during checkout is complete and accurate.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has already been shipped, it can no longer be cancelled. Please refer to our Refund and Return Policy for information about returning your order.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for the tracking information to become active in the carrier’s system.
If your order has not arrived within the estimated delivery period, contact us with your order number so we can help locate your shipment.
Damaged Parcels
If your parcel arrives visibly damaged, please refuse delivery where reasonably possible and contact us immediately.
If you discover the damage after delivery, contact us as soon as possible and provide:
Your order number
Clear photographs of the packaging
Clear photographs of the damaged item
A brief description of the issue
We will review the matter and provide an appropriate solution.
Customs Duties and Import Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the customer's responsibility.
Luna Kicks does not control these charges and cannot predict their amount. Customers should contact their local customs authority for further information before placing an order.
Incorrect or Incomplete Addresses
Luna Kicks is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempt or refusal of delivery, additional shipping charges may apply before the order can be resent.
Need Help?
For questions regarding shipping, delivery or the status of your order, please contact us.
Contact Information
Luna Kicks
PASEO IQBAL MASIH, 7
GRAN CANARIA, Vecindario, GC 35110
Spain
Email: contact@luna-kicks.com
Phone: +34 608 19 82 52
Website: luna-kicks.com